Shipping policy

Shipping Policy

Last updated: September 7, 2026

This Shipping Policy applies to purchases made from KrischenCo LLC, doing business as KRISCHEN, through "Krischenco.com" (https://krischenco.com).

Shipping Availability

KRISCHEN currently ships to addresses within the United States.

We do not currently offer international shipping. Freight-forwarding services are used at the customer’s own risk, and KRISCHEN is not responsible for loss, damage, delays, or additional charges occurring after delivery to a freight forwarder.

Order Processing

Ready and available products are generally processed within 2–3 business days after payment authorization.

Business days are Monday through Friday, excluding federal holidays. Orders placed after business hours, on weekends, or during holidays begin processing on the following business day.

Processing times may be extended during:

- Product launches.
- Limited releases.
- Sales and promotional events.
- Holidays.
- Periods of unusually high order volume.
- Severe weather or other circumstances outside our reasonable control.

Order processing time is separate from carrier delivery time.

Standard Shipping

Standard shipping is provided at no additional charge on eligible U.S. orders.

After an order ships, standard delivery generally takes 3–7 business days. This is an estimate rather than a guaranteed delivery date.

Carrier delays, severe weather, holidays, service interruptions, and other circumstances outside KRISCHEN’s control may affect delivery.

Expedited Shipping

Expedited shipping may be offered for an additional charge during checkout.

Selecting expedited shipping shortens the carrier’s estimated transit time but does not shorten KRISCHEN’s standard 2–3-business-day processing period unless expressly stated.

Expedited delivery dates are estimates and are not guaranteed by KRISCHEN.

Shipping Carriers

Orders may be shipped through:

- USPS.
- UPS.
- FedEx.

KRISCHEN may select the appropriate carrier and service based on the destination, product, package size, and shipping option selected during checkout.

We cannot guarantee that a specific carrier will be used unless that option is expressly offered and selected during checkout.

Preorders, Reservations and Made-to-Order Products

Preorders, reservations, customized products, and made-to-order products are not subject to the standard processing timeframe for ready and available merchandise.

The applicable product page will provide an estimated production or shipping timeframe.

These dates are estimates rather than guarantees. Delays may occur because of manufacturing schedules, material availability, production changes, quality-control requirements, carrier operations, or other circumstances outside our reasonable control.

If an order contains both ready-to-ship and preorder products, the items may ship together when the preorder becomes available or may be shipped separately at KRISCHEN’s discretion.

Customers will be notified if a significant delay materially changes the anticipated fulfillment timeframe.

Order Tracking

When tracking information is available, a shipping-confirmation email will be sent to the email address provided with the order.

Tracking information may require up to 48 hours to update after the shipping label is created.

The creation of a shipping label does not necessarily mean the carrier has received or scanned the package.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address before submitting an order.

KRISCHEN is not responsible for delays or failed deliveries resulting from:

- Incorrect or incomplete addresses.
- Missing apartment or unit numbers.
- Incorrect postal codes.
- Delivery restrictions at the destination.
- The customer’s failure to retrieve a package.

If you notice an address error, contact Contact@krischenco.com immediately. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

If a package is returned because of an incorrect or undeliverable address, the customer may be responsible for additional shipping charges before the order is resent.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to accommodate the request, but changes and cancellations cannot be guaranteed after an order enters processing.

Preorders may be canceled before shipment unless different cancellation terms are clearly disclosed on the applicable product page.

Lost Packages

A package may be considered lost when:

- The carrier confirms that it was lost.
- Tracking does not show delivery and has not shown meaningful movement for a reasonable period.
- A carrier investigation concludes that the package cannot be located.

Contact Contact@krischenco.com if you believe your package has been lost. Include your name, order number, and tracking number.

We may require the completion of a carrier investigation before providing a resolution.

An eligible order confirmed as lost may qualify for:

- A replacement, subject to availability.
- A refund.
- Store credit.

The available resolution will depend on the product’s availability and the circumstances of the shipment.

Packages Marked Delivered

KRISCHEN is not responsible for packages that carrier tracking confirms were delivered but that are subsequently reported missing or stolen.

If tracking shows that your package was delivered but you cannot locate it, you should:

- Check around the delivery location.
- Ask household members or neighbors.
- Contact your apartment, property manager, concierge, or mailroom.
- Allow up to 48 hours in case the carrier marked the package delivered prematurely.
- Contact the shipping carrier to request delivery details or open an investigation.

Customers are encouraged to use a secure delivery address, monitor tracking information, and retrieve packages promptly.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or materially different from what you ordered, contact Contact@krischenco.com within 14 days after delivery.

Include your order number and clear photographs of:

- The product.
- The damage or issue.
- The shipping package.
- The shipping label.

Keep the product and original packaging until we finish reviewing the claim. Eligible claims may result in a replacement, refund, exchange, or store credit.

Delivery Estimates

All processing and delivery timeframes are estimates unless we expressly state otherwise.

KRISCHEN is not responsible for delays caused by carriers, weather, natural disasters, government actions, service interruptions, labor disruptions, incorrect addresses, or other circumstances outside our reasonable control.

Nothing in this policy limits rights that cannot be waived under applicable law.

Contact Us

For shipping questions, contact:

KrischenCo LLC
Doing business as KRISCHEN
Website: "Krischenco.com" (https://krischenco.com)
Email: Contact@krischenco.com